Service & Satisfaction


We're here when you need us 24 hours a day, 7 days and week, 365 days a year. Customer service is integral to our success at Connected Controls Incorporated.

Warranties & Repair

Connected Controls Incorporated offers a 1 year warranty, including parts and labor, on all products. Our Extended Warranty adds an additional 2 years of coverage.
  • If you experience an issue with your product, please call our Service Department at: 1-800-597-5008. Provide a detailed description of the issue along with the make, model and serial number (if applicable) of your product. A Repair Authorizaton Number will be provided (handhelds and testers only) to track the status of your repair. If you are calling about a permanent in-place unit, a service number or warranty claim # will be provided.
  • Return product to:

    Connected Controls Incorporated
    Attn: RA#
    985 Hickory Creek Drive
    Oconomowoc, WI 53066
** Extended warranties include annual calibration for (3) years from date of shipment. Travel and shipping costs may apply.

Damage /Non-Warranty Work

Please call our Service Department at: 1-800-597-5008 for details on non-warranty work.

Calibration

Testing units requiring calibration shall be calibrated annually. Units can be calibrated at our location and for permanent units, on-site service is available. Please call our Service Department at: 1-800-597-5008 for details on calibration scheduling and services.